AI voice prescreen with talk | The place for Zendesk users to come together and share
Skip to main content
Matthew27
Matthew27
Newcomer
January 6, 2026

AI voice prescreen with talk

  • January 6, 2026
  • 2 replies
  • 88 views

I am trying to find some system for setting up an AI based prescreener for our talk system. 

I reached out to PolyAi, but we apparently do not meet their call number requirements.

 

Are there other options for including voice based AI into the system?

    2 replies

    Louise19
    January 8, 2026

    Yes. You can look at providers like Google Dialogflow CX, Amazon Lex, or Azure Bot Service with speech to text for voice prescreening. They work at lower call volumes and can integrate with existing talk or telephony systems.

    Sean Morrissey
    Sean Morrissey
    Contributor
    February 7, 2026

    I would agree, Poly came highly recommended, but I was as well denied for being too small at only 4k phone calls/mth. 

    I am also looking for AI voice providers as well who will work in this space. I do like FIN (intercom) they integrate nicely with zendesk knowledge, but there pricing and workflow config is not that ideal

    Sean Morrissey
    Terms & ConditionsAccessibility statement