AnswerBot not showing request form after unsuccesful query

Hello,
I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a query if their request was unsuccesful.

I have added contactOptions: { enabled: true } and contactOnlyAfterQuery: true but this does not seem to be doing anything.

This is the whole snippet:

<script>
    window.zESettings = {
        cookies: false,
        webWidget: {
            contactOptions: {
                enabled: true,
                contactButton: { '*': 'Get in touch' }
            },
            answerBot: {
                avatar: {
                    url: 'xxxxx',
                    name: {
                        '*': 'Bot'
                    },
                    contactOnlyAfterQuery: true
                },
                search: {
                    labels: l
                },
                title: {
                    '*': 'How can we help?'
                }
            }
        }
    };
</script>
<script id="ze-snippet" src="xxx"></script>

Any ideas on why the form is not showing up after an unsuccessful query?