I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and then go down different paths or chatbots based on what they select. Is this possible?
Question
Chatbot functionality
- Employee
Hi Paul,
This is something you can achieve using the Conversations APIs and structured messages. You can get more information on those here:
https://developer.zendesk.com/api-reference/live-chat/chat-conversations-api/conversations-api/
https://support.zendesk.com/hc/en-us/articles/360022184394-Using-structured-messages-in-Zendesk-Chat
If you are not comfortable building your own, you can look at some of the bot partners that can assist you: https://www.zendesk.co.uk/service/messaging/chatbot/
Hope that helps,
Ramin
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