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Paul42
August 27, 2021
Question

Chatbot functionality

  • August 27, 2021
  • 1 reply
  • 25 views

I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and then go down different paths or chatbots based on what they select. Is this possible?

    1 reply

    Ramin12Employee
    Employee
    August 27, 2021

    Hi Paul,

    This is something you can achieve using the Conversations APIs and structured messages. You can get more information on those here: 

    https://developer.zendesk.com/api-reference/live-chat/chat-conversations-api/conversations-api/

    https://developer.zendesk.com/documentation/live-chat/getting-started/getting-started-with-the-chat-conversations-api/

    https://support.zendesk.com/hc/en-us/articles/360022184394-Using-structured-messages-in-Zendesk-Chat

    If you are not comfortable building your own, you can look at some of the bot partners that can assist you: https://www.zendesk.co.uk/service/messaging/chatbot/

    Hope that helps,

    Ramin

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