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conversations between your AI agent re NO MORE created as READ-ONLY

  • August 27, 2025
  • 1 reply
  • 3 views
C

I just noticed that conversations between your AI agent and customers that aren't escalated are NO MORE created as READ-ONLY tickets available in Agent Workspace. 

They are as Open tickets and our agenst can select them.

Have you done an update?

 

Best answer by Rj55

Hi Carole <@carole12 >

It looks like we need to investigate this further. I have created a support ticket to assist you with this issue.
 

Thank you.

    1 reply

    Rj55
    • Rj55Employee
    • Employee
    • Answer
    • January 2, 2026

    Hi Carole <@carole12 >

    It looks like we need to investigate this further. I have created a support ticket to assist you with this issue.
     

    Thank you.

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