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Existing Advanced AI Agent Customer

  • May 22, 2026
  • 1 reply
  • 19 views
Nick131

With the changes coming to make Advanced AI Agent features available to all customers I am a little in the dark of what that means for existing customers. 
Are we still required to pay for a seat for the add-on? 
Keen to hear the views from other Advanced AI Agent customers and if you’ve heard anymore on this?

Nick Hutchinson

    1 reply

    Sheryl11
    • Sheryl11
    • Newcomer
    • May 27, 2026

    ​@Nick131, we were planning to get the Advanced AI Agent, and our Zendesk rep mentioned that it will be available to all Zendesk customers by June 12. The pricing will be based on “Automated Resolutions.”
     

    Here’s the screenshot showing the allocated automated resolutions included per plan each month. If we exceed the allocated amount, additional charges will apply.

     

    Here are also some resources you can review about the Advanced AI Agent.

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