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gainsight community

  • May 19, 2026
  • 1 reply
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Hi team, we use Zendesk for ticketing and the help center. We use gainsight for community. Can we leverage our community for Zendesk agentic AI and copilot?

Best answer by Maddie Hoffman

Hey ​@Tintin! To use your community as a knowledge source for an AI Agent, you could do this a couple ways:

  1. Use the web crawler, if your community is public
  1. Use the Federated Search API

Copilot auto assist only leverages procedures and public Knowledge base articles, but if you use the Federated Search API linked above, then community content could still be surfaced to your agents via the Knowledge app in the context panel!

      1 reply

      Maddie Hoffman
      • Maddie HoffmanCommunity Manager
      • Community Manager
      • Answer
      • June 8, 2026

      Hey ​@Tintin! To use your community as a knowledge source for an AI Agent, you could do this a couple ways:

      1. Use the web crawler, if your community is public
      1. Use the Federated Search API

      Copilot auto assist only leverages procedures and public Knowledge base articles, but if you use the Federated Search API linked above, then community content could still be surfaced to your agents via the Knowledge app in the context panel!

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