How are you using Admin Copilot?

Hey Emma,

We've been using Admin Copilot to better understand and optimize our helpdesk (Zendesk)  as we continue to scale student support and enhance student experience.

Here's how we're using it:

• Identifying cleanup opportunities such as unused macros, outdated configurations that may no longer add value.

• Getting recommendations on configuration improvements to keep our efficiency, in support processes.

One tip I'd share with fellow admins is to use Admin Copilot as a periodic health check rather than only when something breaks or for regular minute tasks. Running regular reviews helps uncover small optimization opportunities before they become larger maintenance challenges. 

For us at GITAM University, where we support thousands of students through a unified helpdesk, these insights help ensure our support operations remain efficient as our service continues to evolve.

Hope this is helpful.

We’re using Admin Copilot primarily to support ongoing instance maintenance and cleanup activities. It helps surface configuration areas that need review (such as unused fields, outdated automations, and trigger complexity), which makes it easier to identify optimization opportunities without manually auditing everything.

It’s also useful during change management cycles—especially when reviewing existing workflows before introducing new automations—so we can reduce redundancy and improve overall configuration hygiene.

For admins, the biggest value is visibility: it highlights areas that would typically require manual inspection across multiple admin sections, helping prioritize what to fix first rather than doing a full system audit each time.

Hey, 

I've found Admin Copilot to be especially helpful when reviewing our Zendesk setup before making changes. Instead of manually checking every setting, it points out areas that deserve attention, making the review process much faster.

One thing I like is that it helps identify configurations that may no longer be useful, which makes it easier to keep the instance organized over time. It's also a good reminder to revisit workflows that haven't been updated in a while.

My suggestion for other admins is to use it as part of your regular maintenance routine rather than waiting until you're troubleshooting an issue. Small, regular reviews can help keep your Zendesk environment clean and easier to manage.

Thanks