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How to release the AI Agent to the end-user?

  • October 17, 2025
  • 1 reply
  • 9 views
Johann14

Hi there,

Good day

 

I would like to understand how to make the AI Agents that I am building via Ultimate AI dashboard accessible to the end users via the: https://<subdomain>.zendesk.com/hc/en-us page.

 

This seems to be the way: https://support.zendesk.com/hc/en-us/articles/8357757747354-Connecting-your-advanced-AI-agent-to-Zendesk-Chat

 

Can anyone let me know if I am following the right path? Also, it seems that the AI Agent need a configured email / account of its own, is this correct?

Best answer by Francis14

Hi Johann,
 
Yes, you are on the right path. The article you referenced—“Connecting your advanced AI agent to Zendesk Chat”—provides the correct guidance for integrating Ultimate AI agents with your Zendesk Chat, which can then be embedded into your Help Center pages to provide a seamless experience for end users.
 
Regarding your question about the AI agent needing a configured email or account: typically, the AI agent operates through a dedicated user or bot account within Zendesk Chat to manage conversations independently. This account helps route and manage interactions appropriately and ensures the agent functions properly within your environment.

    1 reply

    Francis14
    • Francis14Employee
    • Employee
    • Answer
    • December 30, 2025
    Hi Johann,
     
    Yes, you are on the right path. The article you referenced—“Connecting your advanced AI agent to Zendesk Chat”—provides the correct guidance for integrating Ultimate AI agents with your Zendesk Chat, which can then be embedded into your Help Center pages to provide a seamless experience for end users.
     
    Regarding your question about the AI agent needing a configured email or account: typically, the AI agent operates through a dedicated user or bot account within Zendesk Chat to manage conversations independently. This account helps route and manage interactions appropriately and ensures the agent functions properly within your environment.
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