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Rebeca11
Rebeca11
December 1, 2022
Question

Testing answer bot

  • December 1, 2022
  • 3 replies
  • 22 views

Hello! 

I'm wondering how do you test a bot flow on messaging before setting it live and available for users?

I've tried testing on the sandbox but I can't use Guide on the Sandbox so what I can test is limited since I can't include articles or automatically suggest articles by the bot.

Any input is appreciated.

    3 replies

    Lou11
    Lou11
    December 1, 2022

    @rebeca11

    Why can't you use Guide in the Sandbox?

    Rebeca11
    Rebeca11Author
    December 2, 2022

    Hi @lou11, thanks for your reply. I just realized I misunderstood something, I need to ask the account owner to enable it, that way I should be able to test properly.

    Lou11
    Lou11
    December 2, 2022

    @rebeca11

    I thought as much. I ran into the exact same thing. Funny how as an administrator I can do everything else but that.

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