Useful Instructions for AI Agents Advanced?

Hi Jacob,
 
When implementing AI Agents Advanced, providing clear, tailored instructions is essential for effective customer support. Best practices include setting expectations for a friendly and empathetic tone, clearly defining the agent’s scope to know when to escalate issues, and encouraging concise, step-by-step responses. Agents should ask clarifying questions when needed and maintain consistency with your brand’s voice. For specific needs like returns, subscription management, or technical troubleshooting, instructions should guide agents to offer detailed, relevant support and escalate complex cases appropriately. Regularly reviewing agent interactions and aligning AI training with your help center content further improves performance.