"Visible to" settings prevent the AI messaging tool from accessing knowledge base articles

Hi Christopher,
 
Generative responses come from help center articles that are publicly available. Articles that require a login or have restricted access are more difficult for the AI agent to find and use when providing suggestions. This helps the AI give answers based on information everyone can access.
 
You can check these articles for your reference:

• How can I train my AI agent and improve suggestions
• Optimizing your help center content for AI agents

 
I hope this helps!