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A
Ashley17
November 7, 2022
Question

3 month rolling

  • November 7, 2022
  • 1 reply
  • 27 views

hello, 

I need to make a dashboard to include rolling reports

I need the below based on tickets solved per assignee 

day by day rolling 
week by week
month by month
quarter by quarter 

    1 reply

    G
    Gab12Employee
    Employee
    November 8, 2022
    Hi Ashley,

    You can create a report with the native Solved tickets metric in the Support: Tickets dataset, and apply a date range filter for solved date.

    You can create separate reports sliced by Ticket solved date attributes – each report sliced by a different combination of date attributes. For the day by day report, you can use Ticket solved - Date under Rows/Columns or by Ticket solved - Day of Month and Ticket solved - Month. Example:

    For the other reports, you can use the attributes Ticket solved - Week of year, - Month, and - Quarter.
     
    You can add these reports to a dashboard and then add a dashboard filter for Assignee name. You can then select the Assignee name from the filter dropdown to see the data per agent. 
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