Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solved today , without the timing discrepancy that occurs in Explore. Is this possible? Using APIs? Thanks!
Question
Analyse real-time data
Hey Siri,
On Professional and Enterprise, Zendesk Explore does now have a Live Data Dashboard. Details here: https://support.zendesk.com/hc/en-us/articles/4408843771546-Overview-of-the-Explore-live-dashboard
Otherwise, you could look towards the search API to pull specific data. Details here: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api/
Hope this helps!
Brandon
- Employee
Hi @siri!
I'm a UX Researcher at Zendesk, and we're working on some changes to Zendesk's live reporting. We would love to hear about your experience and what areas we could improve on. I'm reaching out to see if you'd be interested in participating in an incentivized 1-hour session and giving some thoughts on the ideas our Product team is developing.
If that sounds like something interesting to you, apply here: https://www.userinterviews.com/projects/VfA1caB8Hg/apply
Thanks!
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