Calculation Won't Appear | The place for Zendesk users to come together and share
Skip to main content
Nicholas25
Nicholas25
May 17, 2022
Question

Calculation Won't Appear

  • May 17, 2022
  • 1 reply
  • 36 views

The two calculations that make up this field are simple count-If functions. Why can i not add them together. The calc'd field is accepted but wont show on the viz.... thoughts? 

    1 reply

    Elaine14
    Elaine14Employee
    Employee
    May 29, 2022
    Hi Nicholas!

    I'm not seeing any metric called inbound tickets or outbound tickets. I assume that you have renamed those metrics and you should use the original name of the metric in the formula to make it work. I hope this helps!
    Terms & ConditionsAccessibility statement