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Denise13
May 19, 2022
Question

Custom Count Metric - Help with old code

  • May 19, 2022
  • 1 reply
  • 27 views

Hi all, 

my predecessor created a custom "count" metric, which should only include tickets with specific tags. Looks like this:

IF (
INCLUDES_ANY([Ticket – Tags], 
"%tag1", 
"tag2",
"tag3",
"%tag4",
)) THEN [Ticket-ID] ENDIF 

My question now is, what does this percent symbol (%) mean?

    1 reply

    G
    Gab12Employee
    Employee
    May 23, 2022
    Hi Denise,
     
    % is a wildcard character and can be used to search for values containing a particular string of text (Finding tickets that contain a specific string in one of their tags).  In that formula, %tag1 and %tag4 will look for tags that ends with tag1 and tag4, e.g., premiumtag1, test-tag1, ticket_tag4. 
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