Hi,
I was just wondering if there is any functionality on reports to make an automatic report in which it compares the performance today with the performance on that same day the previous week but automatically done so similar to the today time stamp is there a time stamp for the same data but 7 days prior to this date?
Question
Day to Day Comparisons
- Employee
Hi Gregor,
You can use the metrics "Tickets created - Last 7 days" and "Tickets created - Previous 7 days" and then add the attributes "Ticket created - Day of week" in the Column.
Hope this helps.
Hi Noly,
Would it be at all possible to do this with tickets updated as opposed to tickets created as our current report is like this
But we'd like the ability to make a report that does this but also for the same day but on the previous week automatically? I understand it would have to be done as a dashboard as two separate reports but am struggling to find the functionality with tickets created as opposed to tickets updated.?
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