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Abdelhameed
Abdelhameed
January 29, 2024
Question

Drill in is not working properly when I choose a filter

  • January 29, 2024
  • 6 replies
  • 34 views

Hello , Drill in is not working properly when I choose a filter  for example if want to export created tickets in certain time range that has a certain complaint type it will give me all the created tickets in the time range not just the tickets for this complaint type 

what can I do to solve that ?

    6 replies

    Brandon Tidd
    Brandon Tidd
    User Group Leader
    January 30, 2024

    Hey There!

    Are you applying the filters at the dashboard level or at the report level?  I've seen this before as well, and there aren't any fast answers, but I'm not sure you're doing anything wrong here.  Usually I filter for 0 on the export.

    Brandon

    Brandon Tidd, Zendesk Guru
    Abdelhameed
    AbdelhameedAuthor
    January 30, 2024

    @brandon12 Dashboard level .
    and what do you mean by (Usually I filter for 0 on the export)?

    Brandon Tidd
    Brandon Tidd
    User Group Leader
    January 31, 2024

    So when the drill in is exported - all of the tickets will be shown with either a 0 if the conditions are not met or a 1 if the conditions are - by using an Excel data filter to hide the 0 rows, you can drastically reduce the clutter.  Not sure if anyone else from the community has a better way of tackling this one - but I do know that some improvements are coming to the Dashboard Builder!

    Brandon Tidd, Zendesk Guru
    Abdelhameed
    AbdelhameedAuthor
    January 31, 2024

    Thank you @brandon12 , Now I get it 

    S
    Shahar12
    March 5, 2024

    Good morning, I also encountered this problem
    It really bothers me when I want to build a drill down from KPI
    I would like to know when a solution will be expected

    James101
    James101Employee
    Employee
    March 8, 2024
    Hello Shahar, 
     
    To better understand what is going on, we'll need to check your report's setup. To do this efficiently, I'm opening a support ticket for you. Please keep an eye on your inbox for an upcoming email from me.
     
    Many thanks!
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