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Tomjedur
January 27, 2021
Question

Drill through

  • January 27, 2021
  • 4 replies
  • 40 views

Hello,

I'd like to enable drill through on a widget, but the option doesn't appear when i click/hover over any of the bars. I've enabled drillthrough on the query and the dashboard as suggested in your KB articles.

I'm using one of the preconfigured queries 

 

Thanks

Tom

 

    4 replies

    Hillary12
    January 28, 2021

    Hey Tom - can you check if Drill Through is configured on the query?  I think you can use the dashboard to turn it on/off, but I think the query would also have to allow it/have it set up first.

    TomjedurAuthor
    January 28, 2021

    Hi Hillary,

    Both are enabled. 

     

     

    Hillary12
    February 12, 2021

    Hey Tom - I'm not sure what your issue is here.  I can say on the pre-configured dashboard, I cannot use the drilldown either for this query, so I'm not sure if that's the expected behavior for these dashboards released by Zendesk.

    Hillary12
    February 16, 2021

    Hey Tom - I may have found the answer for you.  Check out this article - let me know if it fixes your issue.  https://support.zendesk.com/hc/en-us/articles/360040965054-How-can-I-see-what-tickets-make-up-the-metrics-in-the-pre-built-Explore-dashboards-

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