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Pauline12
December 11, 2018
Question

Drillthrough not working

  • December 11, 2018
  • 28 replies
  • 87 views

Hello,

I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and i add "ID Ticket" in the drillthrough menu.

But when i actually click on a number on my dashboard, the modal is empty. https://i.imgur.com/19fUYr6.png 

Can you help me with this, please ?

Thanks !

 

Pauline.

 

    This topic has been closed for replies.

    28 replies

    D
    Drew24
    December 11, 2018

    Same for me, adding drillthrough rarely works - occasionally I can get a list of ticket IDs but no other selected fields show up. 

    Andy32
    Andy32
    December 12, 2018

    Following as I have same issue

    Laura48
    Laura48Employee
    Employee
    December 17, 2018

    Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the inconvenience! 

    Ene
    Ene
    January 14, 2019

    I am experiencing the same issue... is there any solution for this? 

    I am surprised as it was reported on December 18th 

    P
    Patrick85Employee
    Employee
    January 17, 2019


    Hey Cristian, 

    I offered an answer for you in your other community post, but just wanted to let you know here as well that I have spun up a ticket for you so that you can be notified when we release a fix.

    Greer
    Greer
    January 24, 2019

    I'd also like to be notified of when the drillthrough feature works again. Is there an idea on timeline for a fix? We've been using this to check issues with individual tickets and spot checking the query is working correctly.

    D
    Drew24
    January 24, 2019

    Updated development on my end. I went back through the drillthrough and deselected everything, saved, went back through and selected only the options I want and it kiiiinda works. I get about 80% of the fields I'm expecting. So...improvement? Somewhat?

    A
    ArianneEmployee
    Employee
    January 30, 2019

    Hi Greer and Drew,

    Our development team is still working on a resolution for this issue. Apologies but I'm afraid we are unable to provide you a timeline as to when this can be resolved.
    Once again, we apologize for any inconvenience this issue is causing.

    Kindly requesting to send us a ticket to support@zendesk.com so that we can link this to the ticket we currently have.

     

    D
    Duncan14
    May 31, 2019

    Any update on this? It appears drillthrough is still not fixed.

    Nicole17
    Nicole17Employee
    Employee
    June 1, 2019

    Hi Duncan -

    A fix was released for this issue in February, so this may be a different bug. Would you like me to create a ticket for you so that we can have someone help take a look at your account?

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