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Zach12
February 22, 2022
Question

Explore Dashboard having issues publishing

  • February 22, 2022
  • 1 reply
  • 22 views

Hello,

I am having issues getting explore dashboards to show up properly. When I am just looking at the dashboard without any filters on the dashboard, it shows me that we have 4,057 tickets solved. When I click into the edit mode, it shows up with 24,919 tickets solved. It is reading with All changes published.

When in Edit mode, this is what I see:

 

When I go to the same dashboard, even with the publish button within the edit mode to make sure I am not missing any updates to those queries, it shows me this:

 

Any ideas? I had a time based filter on this part of the dashboard that I removed to test this functionality.

 

Thanks,

    1 reply

    Dane13
    Dane13Employee
    Employee
    February 25, 2022
    @Zachary,
     
    I have tried to replicate the issue on my end and just refreshed the browser and it game me the correct tickets counts. In your case, it seems that you are using a cloned pre-built Dashboard and the Time filter is missing. Can you check your entire Dashboard to determine if the date range was changed or similar when you are in publish mode? In addition, you could also verify if the data being extracted is correct by opening/editing the actual query associated with your Dashboard. If in case you have indeed verified that there is a data discrepancy, feel free to contact us through Messaging and we'll look into it further.
     

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