Question

Explore: How to show two standard calculated attributes (Updates history) in the same row?

Forum|Forum|2 years ago
March 22, 2024
6 replies
76 views

Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just fine, the only issue is that the output is coming up in separate rows. I really want to create a report where every ticket accounts to only one row and all the default attributes plus the calculated attributes are shown in just one row.

Expected output:

Actual output:

Elaine14

Employee

Hi karankuwarbidxb,

Thank you for reaching out to our community!

I'm curious about the attributes that were used and led to the results breaking. I'll go ahead and create a ticket for you to delve deeper into this. You can expect an email from me very soon.

A

Andy49

I am experiencing the same challenge when using calculated attributes, along with using the calculated attributes to create calculated metrics. Is there a solution to put these in one row per ticket id?

Elaine14

Employee

Hi Andy,

I'll be creating a ticket for us to further investigate and see if we can do some workarounds! 🙂

N

Natalia20

I'm experiencing the same issue with calculated attributes. Has this been fixed? Or is there a workaround available?

Jonathan73

Hello,

This issue is also plaguing my reports. Having two calculated attributes creates a second row which should not be there. Any ideas how to fix?

R

Rosie13

Employee

Hi Jonathan,

Thank you for sharing this to us.

I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. You may expect an email shortly with the ticket information.

Thank you.

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