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Alberto11
March 4, 2022
Question

Explore: Query filters

  • March 4, 2022
  • 3 replies
  • 28 views

Hi there, I'm new to Zendesk Explore, so forgive me if I'm asking a pretty basic question.

When creating a query, we have the possibility to add filter both on top of the visualization and on the attributes added as columns or rows; which is the difference between these two filter positions?

Thanks 

      3 replies

      Nicole17
      Nicole17Employee
      Employee
      March 4, 2022
      Hi Alberto! 

      Welcome to the Zendesk Community. I've shared your question with some of our Explore experts in the community, and someone should be along to help you out soon. 
      David18
      David18
      March 4, 2022

      Hey Alberto,

      In my experience, the difference is purely whether or not you want the information from the attribute displayed in the query or not.

      For example, if your attribute contains the possible colors red, blue, orange, and green but you only want to see results for blue and green, you would filter to those two colors. Now, if you put the attribute in the filter section at the top, you would see a total number for all tickets which have the blue and green attribute (i.e. number of blue PLUS number of green). However, if you move the filtered attribute to the rows section on the left, you would see one row for the number of blue tickets and a second row for the number of green tickets.

      Hope that helps!

        Nicole17
        Nicole17Employee
        Employee
        March 4, 2022

        Thanks for jumping in, David!

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