Question

Explore report showing group name as NULL/blank

Some tickets are correctly assigned to a group, but when we check on Explore report, the group attribute is blank/Null.

Most of these tickets have been assigned for more than 2 days, so I believe that is not an issue of dataset update time.

Is there any suggestion to solve this problem?

I have the exact same problem, never had it before, but I now do and its breaking all my reports as they are not accurate. I need a resolution ASAP.

Employee

@tim79 I see you have a ticket with our support team, sorry to see you're still experiencing this issue.

@ana19 I've created a ticket for you as well and I'll alert our support team.

Thanks for your patience, both of you.

same issue with me data is missing in the reports blank/null values.

Ana19Author

Thanks for your attention @Dave Dyson!
As Tim Howe mentioned, this issue has a huge impact on reports and I'm looking foward to a solution asap.

Hi,

Like everyone, same problem here. Tickets recently updated (new tickets or very old tickets) have "lost" their group.

Employee

Hi Ruddy, just checking in – the issue described above should be cleared up. Are you still experiencing this problem?

Hi @dave12, sorry for my late answer, but it's ok for us.

Thanks a lot

Ruddy

Employee

No worries, Ruddy - glad to hear it's working again for you!

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