How can I just calculate the 1st reply time on a monthly basis? So taking the 1st day of the month aúntil the end.
>0-1 hrs
>1-8
>8-24
>24
Question
First reply time recipe
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I would recommend taking a look at this article that will walk you through setting up a First Reply Time report: Explore recipe: Reporting on first reply time
You'll also want to take a look at this recipe: Explore recipe: Creating a ticket first reply date attribute
I hope this helps!