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Rémy11
Rémy11
March 3, 2023
Question

How can i connect to data from zendesk FAQ

  • March 3, 2023
  • 1 reply
  • 21 views

Hello, 

I'am looking to collect data from the help center (Guide data set). My compagnie is looking to analyse data from number of visit per page and the CSAT of the Faq.

Could give some info on how to connect to this API.

Best regards.

 

    1 reply

    Jupete
    JupeteEmployee
    Employee
    April 5, 2023
    Hi Rémy, thanks for writing in! There are ways you can collect data from Guide. You mentioned dataset so by any chance did you try to make use of the guide dataset in Explore? This is one of the ways you can get data from Guide and make use of the Guide recipes here: Explore recipes reference. 
     
    In Explore, you can also capture your CSAT score and you can make use of filters like explore channels to isolate CSAT from Help Center and Web form -  Understanding ticket channels in Explore. We hope this information helps! Thank you!
     
     
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