How can I create a report using ticket tags

Hi Angel!
 
To address your concern, Zendesk provides robust options for reporting with tags. You can refer to this official guide for detailed steps:
Reporting with tags in Zendesk

You can use Zendesk Explore to create reports that group ticket data by specific tags. This allows you to view metrics—such as the number of tickets, ticket status, or requester information—organized according to the tags you are using. Simply add the “Ticket Tags” attribute in your report within Explore, and use filters and groups to refine your results according to your needs.
 
Please review the article for step-by-step instructions, and if you need any further help, don’t hesitate to reach out to us by submitting a ticket. We’re always here to assist!
 
Best regards,