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June 16, 2022
Question

How can I create totals for standard calculated attributes?

  • June 16, 2022
  • 2 replies
  • 34 views

Hello Team I have some standard calculated attributes like below: 

However I need to calculate total of the hours worked rows to summarise all the hours worked by the engineers on each ticket. So for example one ticket may have 4 active engineers with 4 sets of hours and i'd need the total to appear as a separate column at the end. 

 

They are standard calculated attributes as It was hard to add them in the correct order as metrics and the ticket fields are also numeric. 

 

Attribute is calculated like below: 

 

    2 replies

    Dave12
    Employee
    June 16, 2022
    Hi Jack, have you tried adding totals? Adding totals to results
    Jack12Author
    June 17, 2022

    Yes, it doesn't work and i'll probably need a calculation of some sort to make it work.