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Lydia14
March 5, 2026
Solved

How can I export ticket conversations for a filtered group of tickets?

  • March 5, 2026
  • 3 replies
  • 235 views

Hi everyone — I’m trying to analyze customer questions across a subset of tickets (for example, tickets related to a specific product). Ideally I’d like to export the ticket content and conversations into a CSV so I can review patterns in customer questions.

Right now I can view tickets individually, but I can’t find a way to export the ticket body / conversation content for a filtered group of tickets.

Is there a recommended way to:

• export ticket conversations (not just metrics)
• filter by keyword, tag, or product first
• then download the data for analysis?

We receive about 1,000 tickets per month, so reviewing tickets one by one isn’t scalable.

Any guidance on the best workflow would be appreciated.

      Best answer by Tetiana13

      Hi,

      I’d like to mention a few alternative options:

      1. Native options

      • You can export a view to CSV after filtering, but:
        • It only includes fields visible in the view
        • No ticket comments / conversation text

      2. Alternative

      Tools like Help Desk Migration solve this gap:

      • Let you filter Zendesk tickets (by tag, product, etc.)
      • Export a specific subset of tickets
      • Include comments, attachments, and full conversation data in CSV

      3 replies

      Francis14
      Francis14Employee
      Employee
      March 7, 2026
      Hi Lydia,
       
      To export and analyze ticket conversations filtered by keyword, tag, or product, the best approach is to use Zendesk Explore to create a custom report that includes ticket comments and apply your filters—then export the data as a CSV. If you need more detailed conversation threads or advanced filtering beyond Explore’s capabilities, leveraging the Zendesk API to search tickets and retrieve comments programmatically is a flexible option, though it requires some scripting.
      Tetiana13
      Tetiana13Answer
      Contributor
      May 1, 2026

      Hi,

      I’d like to mention a few alternative options:

      1. Native options

      • You can export a view to CSV after filtering, but:
        • It only includes fields visible in the view
        • No ticket comments / conversation text

      2. Alternative

      Tools like Help Desk Migration solve this gap:

      • Let you filter Zendesk tickets (by tag, product, etc.)
      • Export a specific subset of tickets
      • Include comments, attachments, and full conversation data in CSV
      Help Desk Migration | Zendesk Official Partner | help-desk-migration.com
      Huego Bos
      June 22, 2026

      I’m researching this exact workflow, not selling anything. Did you end up solving it, and what tool or workaround do you use now?

      I’m especially trying to understand whether full comments plus status/SLA/audit context can be exported cleanly into CSV or Sheets.

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