Looking for a way to build a report that shows from where my customers are creating a ticket from?
how do i capture customer region?
+1Hey
Although this information is sometimes captured in the metadata, it generally isn’t surfaced in Explore Analytics unless you are asking the user to self-report via a custom ticket field. I’ve seen some folks get creative with hidden ticket fields and browser data, but it’s not very reliable due to VPNs and other privacy concerns.
Hope this helps!
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