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Kurtis11
Kurtis11
July 6, 2022
Question

Including first email in reporting export

  • July 6, 2022
  • 1 reply
  • 23 views

Hi there,

I am trying to create a report in explore to export. However I need to include the first email (the actual contact) as a field that I can export also. I have experiencing using Microsoft dynamics in which I would extract all raw data and have the first mail message contents though I am struggling to see how this is possible in Zendesk.

Can anyone help me?

Thank you

    1 reply

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    July 6, 2022
    Hey Kurtis,

    It doesn't like ticket comments/description data is imported into Explore for performance purposes. I would recommend taking a look at this article which provides some alternative solutions for exporting that data: Can I report on the ticket description field?
     
    Let us know if you have any other questions!
     
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