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Ram12
January 17, 2023
Question

Integrated Time Filter is not working with Tickets status report.

  • January 17, 2023
  • 2 replies
  • 23 views

I'm setting up Zendesk Explore Dashboard, where i want to display count of Tickets which are Open and new.

Its working only with All history - All history  filter.

What i want to achieve is I want display total number of tickets (only New & Open ) whatever the time filter has. 

When i different date range Ticket counts displays 0. 

I am sharing my POV below

before the filter applied:

After the filter applied:

 

Don't know what i doing wrong.

Thanks!

    2 replies

    Ram12
    Ram12Author
    January 18, 2023

    @cj95

    can you help on this?

     

    Ram12
    Ram12Author
    February 14, 2023

    @ahmed11

    Thank you for there response and sorry for the late reply.