Hello, is there a way to report on KCA article views or search trends? How can we track usage of KCA?
Question
KCA Search and Article View trends
Thank you! Just before viewing your answer, I actually opened it. I appreciate the help.
It also appears that the answer is no. However, one could assume a linked and flagged article was viewed, but it doesn't include other articles that the agent may have viewed and didn't link or flag. I wonder if the difference could be determined from the Agent Workspace article views (still learning about that channel). I'll review the data.
Searches aren't referenced, so that is a no based on the article and its comments.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.