Question

Metric for Unassigned Tickets

I need to create a calculated metric for all open tickets without an assignee but I am struggling with this can anyone help?

I have tried some simple things like [Assignee name] = "NULL"

Employee

Hi Helen,

You can try this formula:

IF [Assignee name]=NULL THEN [Ticket ID] ENDIF

Use the aggregators COUNT or D_COUNT with this metric, and that should show you the count of tickets that are currently unassigned.

Sign up