Need Report for hour by brand per month/week?

Hi Tom,

If you've already created the custom metrics as per this article, then you should be able to create something like this.

Is that what you're interested in?

This is exactly it.  Where do I find the first metric, Sum(ticket handling time (hrs))

Great!
You will need to define the metric you want
https://support.zendesk.com/hc/en-us/articles/360022186134-Time-Tracking-app-metrics-you-need-to-be-measuring#ariaid-title7

You can find general instructions on how to create Standard calculated metrics here
https://support.zendesk.com/hc/en-us/articles/360022184554#topic_g2g_hdb_hv

I hope that helps you out.

So I figured that part out and this is what it looks like:  

How do I do the brand a brand b thing?

Also how do I get the time to display in hours?

Looks like the last thing you need is to select a table visualization.
On the right-most side, you have a column chart icon at the top, click that and select the table visualization.

Great, how do I change the time period on demand?

Really appreciate you, Jacob.

You would want to add a date based filter, either on the report, or you can add the report to a dashboard and add filters there.
https://support.zendesk.com/hc/en-us/articles/360034902733-Best-practices-for-using-dashboard-filters

You can add bookmarks to the dashboard to save a particular time period, like last month, quarter or year for example.

Thanks so much Jacob,

Please close this ticket.