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Nick11
November 23, 2021
Question

Numbers in reporting for ticket creation

  • November 23, 2021
  • 1 reply
  • 28 views

Hello

Can someone confirm if we delete a ticket from the main queue, will the numbers in the reporting be affected? Or the report will still show the original number of the tickets created? 

 

    1 reply

    Amie11
    Newcomer
    November 23, 2021

    Hey Nick,

    Explore will exclude the deleted ticket. 

    Screenshot taken from here: https://support.zendesk.com/hc/en-us/articles/4408883872538-Deleting-tickets

    Best,

    Amie

    Amie Brennan