Hello Team,
According to the following article Sharing Explore dashboards outside Zendesk, dashboards can be shared via external links with users who do not have Zendesk accounts and any configured IP restrictions are enforced, meaning access is limited to the approved IP range.
However, the same article also states that “Prebuilt Live Dashboards cannot be shared via external links with users outside of a Zendesk account”. Given that IP restrictions still apply to external links, this limitation appears inconsistent with the overall sharing and security model described.
From a business and security perspective, we do not see a clear reason why Prebuilt Live Dashboards should not be eligible for external sharing under the same enforced IP restrictions. We would appreciate it if this limitation could be reconsidered and fixed.
Thank you.