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Question

Report on Last Agent(s) to leave Public Comment on a Ticket

  • April 21, 2021
  • 1 reply
  • 2 views
B

How can I create a metric to report on the Last Agent to Update a Ticket with a Public Comment on a support ticket?

    1 reply

    H
    • Hillary12
    • April 21, 2021

    In this post comments (https://support.zendesk.com/hc/en-us/community/posts/360048868254-Explore-Reporting-on-Latest-Update-by-Assignee-) I made a suggestion that you could create a metric that would calculate the hours from now and present the MIN value to identify the latest row/record.  For your case, you could add more criteria to the metric to only calculate for posts where the user is not an end user and the comment is public. 

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