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Zoe13
May 23, 2022
Question

Reporting on Agent Activity

  • May 23, 2022
  • 3 replies
  • 35 views

Hi, 

I need some assistance. I need to create a report to show how active one of my agents is being day to day, and to show where they updated a ticket (But might not be the owner anymore). 

Any ideas? 

 

      3 replies

      T
      Tom12
      May 23, 2022

      You should be able to do this easily using the Support Updates History dataset.

      You can use Updates, Comments, Activities, Tickets Updated and a host of other metrics, and simply filter it on the updater name.

        Lou11
        Lou11
        May 23, 2022

        Try this query and see if it helps. You can filter on Updater name (agent) and date (yesterday, last month, etc.).

        I forgot to mention, it's the Tickets Updates Dataset.

          Nicole17
          Nicole17Employee
          Employee
          May 23, 2022

          Thanks for jumping in to help, @tom12 and @lou11!

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