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Stacy16
Stacy16
January 7, 2026
Question

Reporting on who created a case

  • January 7, 2026
  • 1 reply
  • 55 views

Looking to get some assistance/pointers on how others are reporting on who actually created a ticket.  I have tried using this article however the submitter fields are not reporting on who generated the ticket.  For example there were three cases it said I created but I only re assigned the cases instead of generating them.  

I can get partially there with the channel field but it doesn't give me the specificity I am looking for.  Thanks!

      1 reply

      P
      PloEmployee
      Employee
      January 8, 2026
      Hi Stacy,
       
      I totally understand how this can feel a bit confusing. The recommendation you found in the other community post is actually the best way to track who created a ticket.
       
      As explained in this article, the “Submitter Name” is the user who originally created the ticket. Usually, the submitter is the same as the requester, but while the requester can be changed later, the submitter stays the same.
       
      I hope this information helps! If you’d like us to take a closer look at the report you created, please feel free to reach out to us anytime. You can contact Zendesk customer support using one of the options listed here: Contacting Zendesk customer support
       
      Thanks!
       
       
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