Hi, I'm hoping to be able to report on numbers of a certain ticket type. I.e in the image below, the ticket types we use are: Purchase/Account issue Sales Query Technical Support Ideally we could filter it under ticket brand: I am relatively new to using ZenDesk so any guidance would be appreciated Kind regards David

Question

Reporting Ticket type

Hi,

I'm hoping to be able to report on numbers of a certain ticket type. I.e in the image below, the ticket types we use are:

Ideally we could filter it under ticket brand:

I am relatively new to using ZenDesk so any guidance would be appreciated

Kind regards

David

Newcomer

Hey David,

You would need to look at creating a custom report to be able to report on your custom ticket type field.

Hope this helps you on your way with this from here. :)

Best,

Amie

Amie Brennan