Reporting zendesk buisness hours

Hi @shehryar!

That really depends on what report or query you're looking at. Some will not segment data by business hours, others will, and some give you the option for both. Here's a few examples:

• How to filter queries by business hours
• Reporting on first reply time in business or calendar hours - the metric First Reply Time has two options, one for business and one for calendar hours

Hi Molly!

So basically we wanna calculate the amount of customer updates on specific tags, Now my question is will the report update if we a customer update is after business hours?

Shehryar

You should be fine. See this article to get you started on reporting on tags. 

Hi Graeme,

Yes we use explore for specific tags for getting customer updates as that how many customer have given response to our sample emails.