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Client11
August 31, 2021
Question

SLA report

  • August 31, 2021
  • 1 reply
  • 18 views

Hi,

Prior to Explore, we were getting SLA reports queue-wise for 6, 12, 24, 48 hours. However, we are not getting those reports anymore. Is it because we have Explore Lite version? Moreover, I do not see the SLA policy that I created. Also, earlier SLA reports were available for different queues which is not the case now. Thanks!

    1 reply

    Joshua43
    Joshua43Employee
    Employee
    September 7, 2021

    Hi Rajesh!

    I assume those are the custom reports you have built? If so, Explore Lite does not have a feature of showing/creating custom reports you have built.

    You will need to upgrade to Explore Professional for this one. You can check this article for more information Explore Details

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