It's been a while since I've written a Standard Calculated Attribute and I'm failing miserably. I need to combine the "Email" and "Web" values of the Ticket Channel attribute. Any guidance would be appreciated.
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There's an easy way on how you can achieve this without creating custom attributes. By creating a custom group attribute, you will be able to combine two ticket channels and put them into a single channel. Here's a screenshot for reference:
And the result will look like:
You may also see this article about the step by step process on creating custom group attributes.
I hope that helps. Thank you!