Standard Calculated Attribute to combine Ticket Channel | The place for Zendesk users to come together and share
Skip to main content
M
MineralTree
Newcomer
June 8, 2023
Question

Standard Calculated Attribute to combine Ticket Channel

  • June 8, 2023
  • 2 replies
  • 46 views

It's been a while since I've written a Standard Calculated Attribute and I'm failing miserably. I need to combine the "Email" and "Web" values of the Ticket Channel attribute. Any guidance would be appreciated.

    2 replies

    G
    Gabriel32Employee
    Employee
    June 14, 2023
    Hi Jay,

    There's an easy way on how you can achieve this without creating custom attributes. By creating a custom group attribute, you will be able to combine two ticket channels and put them into a single channel. Here's a screenshot for reference:
     

    And the result will look like:
     

    You may also see this article about the step by step process on creating custom group attributes.
     
    I hope that helps. Thank you!
     
    M
    MineralTreeAuthor
    Newcomer
    June 23, 2023

    thanks for the response. I'll take a look at this.

    Terms & ConditionsAccessibility statement