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Deepak15
Deepak15
July 20, 2022
Question

Ticket reference number

  • July 20, 2022
  • 3 replies
  • 28 views

Hi all,

Is there a way to get the ticket reference number from Explore?

    3 replies

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    July 20, 2022
    Hey Deepak,
     
    You should be able to add the Ticket ID attribute to your Explore reports as mentioned in our reference guide here: Metrics and attributes for Zendesk Support
     
    Let me know if that's not what you're looking for!
     
    Deepak15
    Deepak15Author
    July 22, 2022

    Hi Brett

    I Need to  reference the ticket id number aging the original ticket id

    suppose an agent creates a Zendesk ticket id and sends it to the relevant person and then the seller follows up again on the same ticket id.

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    July 25, 2022
    Hey Deepak,
     
    Are you referring to the Ticket ID or the message ID that threads the responses to a ticket? 
     
    If you're referencing the message ID then there's no way to pull that data into Explore. 
     
    What report exactly are you trying to create?
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