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이
이지윤
November 10, 2022
Question

Ticket Value customization

  • November 10, 2022
  • 1 reply
  • 26 views

Hi, everyone!

Your input is indeed highly highly appreciated!!

I've got a question about ticket filed value.

I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below.
account_related
account_related::account_recovery
account_related::account_hacked

[As is]
Account related
> 1) Account related <- I still see this in the dropdown.
> 2) Account Recovery
> 3) Hacked Account

 

[To be]
Account related 
> 1) Account Recovery
> 2) Hacked Account

[Question]
How can I get rid of [Account related] part after choosing "Account related" for the first time?

 

Thank you everyone in advance~!

    1 reply

    C
    Chandra13
    November 13, 2022

    Hi @이지윤 - Based on what you've described, it sounds like you'll want to remove the dropdown option that just says "account_related." 

    So, instead of:

    account_related
    account_related::account_recovery
    account_related::account_hacked

    It'd look like this:

    account_related::account_recovery
    account_related::account_hacked

    Mind giving that a go & let me know if that helps achieve what you're looking for?

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