🧵 Threaded Replies Are Here! | The place for Zendesk users to come together and share
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Sheyla
Community Manager
August 3, 2026

🧵 Threaded Replies Are Here!

  • August 3, 2026
  • 0 replies
  • 93 views

We’re excited to announce a new feature that will improve your community experience by making discussions easier to follow: Threaded Replies!

When diving into longer discussions where multiple topics or answers are floating around, you can now reply directly to specific comments, keeping conversations organized and easy to follow.

What's new?

  • Up to 3 levels of nested replies: You can reply directly to top-level comments and replies.
  • Easier navigation: Nested replies are sorted oldest first so you can read the conversation naturally. Longer threads will preview one reply by default, with an option to expand and see more.
  • Dual reply editors: A reply editor appears at the top of the thread and again inline as you scroll, so you never have to lose your place to jump in.
  • Expandable text input: The reply box grows as you type, giving you plenty of space to share your thoughts.

Note: If you reply to a 3rd-level comment, it will automatically @mention the user and post as a 2nd-level reply to keep things tidy!

Threaded replies are now live! We'd love for you to share your feedback as you naturally engage in conversations and try out the new experience.

Happy threading! 🧵