Hello ZD Community,
I've recently added an alert banner to the header of our help centre and wondering if a similar banner can be added to the top of the chat/messenger widget?
We'd be looking to add this to the top of every chat/messenger widget across all pages.
Question
Adding alert banner to messenger widget
This would be helpful for my team. We are looking to consolidate our help centers and just use Zendesk. One of the features we enjoy using is the ability to provide in-app notifications to our users for our upgrades with the Intercom chat bubble. Their bubble widget has the ability to give a pop-up for release notifications. This is a valuable way for us to notify users without sending a mass email. Our users do not regularly login to our help desk, so a banner across the support desk would not be sufficient.
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As of the moment, adding an alert banner to the Messenger or Chat widget is not yet supported. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Thank you!