We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .har (HTTP Archive) file. In order to upload the file to chat, they have to change the filename and append a .txt to the end and then upload it, and then our technician has to download and rename it back. This can add an additional ten minutes or more to a given chat interaction. Allowing the .har file upload would be beneficial in improving the customer experience by not requiring extra steps for the file to be provided.
Question
Allow .har files to be uploaded via chat
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Figured this one out with Account > File Sending.
I appreciate the way you describe this solution David, my issue almost resolve thanks to your solution.
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Thanks, David for providing the solution.I was facing the same issue and now it is fixed.