Can I make chat available only for specific users and hide it from others?

Hey @christina15 - 

Assuming you are talking about users that are authenticated into your help center / Zendesk Guide, this should get you what you need:  https://support.zendesk.com/hc/en-us/articles/4408887701146-How-can-I-hide-or-show-HTML-based-on-user-s-role-or-group-

Cheers,

Brandon

Hey Christina,

You should limit the HC to internal usage and if the chat is not included in other media you should be able to limit access to the roles/ groups or whatever you want.

Regards, 

Stephan

Hi Stephen,  We provide chat on our site but want to ensure only business owners use it, not their employees.

We cannot always limit by domain as some companies provide employees with email addresses. So we'd need it identify them in our system first and limit it to those users, correct?

Hi Christina,

Yes, I would allow access to registered users and I would select the business users in a ordinary group also. This would allow only the mentioned user group access to the help center articles you want. 

If you are using the brand feature as well you can also offer a general an open help center and a restricted one.

Regards, Stephan

Last question, Stephan! 

So if I have businesses log in on one link via the website, and general users via a different link, I can enable the chat only for those who've logged in via the 'business' link, correct?

Hi Christina,

Unfortunately I am only a sales guy at thyssenkrupp. :-) 

Brandon, can you validate this?

Thanks in advance.

Regards, Stephan