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sushmitha12
September 2, 2021
Question

Can't view contact form

  • September 2, 2021
  • 3 replies
  • 26 views

Hello Zendesk Team,

I'm facing an issue with the contact form, I'm using web widget classic & can't view or open the contact form, there is no option for the contact form in https://{subdomain}.zendesk.com/agent/admin/widget.
I also checked in https://{subdomain}.zendesk.com/chat/agent#widget/forms but no luck - I can't see the option for contact form

I also tried by suppressing other forms and enabling contact form - but still can't view the contact form. I'm using the professional plan of zendesk. before I viewed the contact form but suddenly it disappeared - I can see the offline form when the agent is offline - can anyone please help here in enabling the contact form - thank you in advance!

      3 replies

      Russell21
      Russell21Employee
      Employee
      September 3, 2021

      Hey Sushmitha,
      I hope you are doing well and taking care of yourself! I just wanted to let you know that I'll be reaching out to you on a ticket so we can work on this together. Please keep a look out for my response and we can dig through what could be going on with your account. All the best!

      Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia

      S
      sushmitha12Author
      September 3, 2021

      Hey Russell,

      sure, thank you! 

      F
      franklinjosh
      October 14, 2021

      You need to make sure that you've set a valid email address in the widget's settings. Check your browser's error console for Javascript errors, and fix them if you have any. If you are an Elfsight form widget user and have a Zendesk version of the widget, then check that your server supports mail function

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